ORGANIZATION OVERVIEW:      

Face to Face Health and Counseling is a non-profit organization dedicated to advancing economic and health equity for youth ages 11–24. We do this work through a comprehensive approach that includes housing, mental health, medical, youth justice, education & employment, and community services. We take a strengths-based and trauma-informed approach to our work and center the needs of young people impacted by racism and other forms of oppression and marginalization. Founded in 1972, Face to Face serves more than 3,000 youth annually.

JOB SUMMARY: 

Experienced clinic coordinator & health information management professional with expertise in coordinating outpatient services for medical and mental health services, optimizing provider scheduling and templating, and ensuring compliance with health information regulations with a strong experience with ROI laws and regulations. Skilled in electronic health record systems and implementing electronic health records data security policies. NextGen super user in all aspects of NextGen (administrative tasks, training of new staff, provider user account set up). Back up-Front Desk responsibilities when needed. The Clinic & Health Information Coordinator works closely with Medical Clinic Manager, Mental Health Supervisor and Integrative Health providers. Dotted line supervision to Director of Healthcare Services.

This is a full-time position at 37.5 hours a week.

RESPONSIBILITIES:

• Prepare all required reports and maintains all appropriate data (screenings, daily visit count, cancellations, chart closure and no shows).
• Provider schedule templating for medical and mental health schedules.
• Coordinate and manage Mental Health outpatient waitlist.
• Develop and manage schedule of integrative health practitioners across multiple sites.
• Onboard integrative health practitioners including facilitating contracts, background checks, necessary training, tax reporting forms, and invoicing practices.
• Purchase and maintain inventory of all supplies needed for the Mental Health programs, ensuring practitioners have what they need while remaining in program budget.
• Manage incentive structure for the mental health program (purchasing, inventory, and tracking system and receipts for all gift cards).
• Collect and process invoices for all integrative health practitioners, ensuring they are processed in a timely manner and in line with grant deadlines.
• Maintain spaces where integrated health services occur at all locations.
• Manage the release of information, collection, storage, retrieval, and usage of patient health information.
• Ensure compliance with federal, state, and local laws and regulations pertaining to health information management.
• Develop, implement, and maintain health information systems in line with medical, mental health, administrative, ethical, legal, and regulatory requirements.
• Collect integrative health services data from practitioners and enter it into database in a timely manner.
• Back up to Front Desk as needed.
• Provides all services guided by the evidence-based principles for helping youth overcome homelessness.
• Perform other duties as assigned.

QUALIFICATIONS:

• Associate or bachelor’s degree in Health Information Management, Health Services Management, or Health Administration. (preferred)
• Proven experience in clinic coordination or health information management in a clinic setting.
• Experience working with integrative health practitioner(s) – e.g., meditation, massage, acupuncture, ear beading, trauma-informed exercise, energy work, and yoga (preferred).
• Experience working with youth, people experiencing homelessness, or both (preferred).
• Ability to multi-task, prioritize, meet deadlines, and manage extensive workloads in a fast-paced environment.
• Ability to work independently, exercising good judgment and involving others when necessary.
• Proven administrative skills invoice processing, and data management.
• Excellent verbal and written communication skills.
• Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic,
• Strong attention to detail.
• Proven ability to collaborate effectively with a wide range of partners and stakeholders.
• Proactive approach to problem solving with strong decision-making skills.
• Flexible and adaptable to a fluid work environment.
• Strong organizational skills.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Face to Face, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway.  You may be just the right candidate for this or other roles.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Ability to perform the duties outlined in the job description.
• Ability to perform duties and responsibilities typical of an office environment.
• Reliable source of transportation and the ability to travel frequently between locations.

Appropriate accommodations for physical demands will be made for individuals with disabilities.

PAY & BENEFITS: 

The pay rate for this position is between $27 and $28 per hour based on qualifications.

Face to Face offers benefits which include health, dental, short-term disability, long-term disability, life insurance, 403b account (with 3% match) as well as 23 days of PTO and 11 paid holidays.

This position is part of a unionized bargaining group, represented by SEIU Healthcare MN & IA. As part of a unionized environment, employees in this role may be required to join the union or pay union dues.

Face to Face is an Affirmative Action/Equal Opportunity Employer. Diverse groups, including persons of color, people with disabilities, and the LGBTQ community are encouraged to apply. Former clients are also encouraged to apply.